“Help people sleep; sleep well; to experience quality sleep”
Our guarantee is to provide
“A Quality Night's Sleep”
Our name and brand are our guarantees that our customers will receive a quality night's sleep.
Our values are:
Morally accountable for one's behaviour.
Take ownership of issues and challenges as they arrive
Ensuring customers are happy and enjoy their shopping experience
Acknowledging our mistakes and implementing learnings
Focussing on fixing the system or process when problem-solving & not attributing blame
Free of deceit, truthful and sincere.
Be honest with yourself, taking ownership of strengths and weaknesses
With our customers at all times with advice & communication
With your team and colleagues in expressing our views and feelings
In providing constructive feedback
A person who plays or works well as a member of a team.
Engaging and offering friendship to everyone
Celebrating success humbly, providing kudos when deserved
Keeping to our commitments and promises
Practising fairness and consistency
Displaying kindness and concern for others.
Providing empathy and understanding to customers and colleagues
Listening and endeavouring to understand other's points of view
Providing time, kindness and compassion to anyone who needs it
Communicating politely, courteously and always with respect
Pledge or bound to a certain course or policy; dedicated.
To the business, our purpose, our activities, our rules
Providing above and beyond service to our customers
Focus on self-improvement and self-development
Support and assist all colleagues, team members, customers and suppliers.