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Home › Frequently Asked Questions
Check out our most frequently asked questions below! Cant find the answer you are looking for? Chat to us or call us on 03300 583200
Yes, we do, for a charge. It varies from £25 – £100 depending on the product. Check out all the Assembly prices here
So you get a nice even settlement of the fillings, the best way to do this is to sleep on your mattress! TOP TIP: The first 12 weeks are the most important!
Yes, we provide an Eco Disposal Service. It costs £49.99.
Queen size does not exist as a size in the UK, we have Single, Small Double, Double, King and Superking. Check out the sizes of our mattresses here.
The protectors have a breathable/miracle membrane made from polyurethane and not plastic which is ‘whisper quiet’. This allows the protector to breathe meaning there is no condensation build-up between the mattress and protector. The Cooling Copper protector has copper in it which helps to regulate your temperature. Browse our protectors here.
A mattress protector is so important because it stops any moisture from going through the mattress (such as our sweat). This keeps the moisture out of the mattress and prevents the build-up of dust mites which feed on our dead skin cells. It keeps the mattress more hygienic and will aid its longevity of it too as the fillings will be cleaner and perform better. It will also protect your warranty and you will get a 30-night trial when you purchase one.
Standard Memory Foam does insulate body temperature, however hybrid Gel-infused Memory Foam mattresses and our Charcoal infused Bamboo Memory Foam help to counteract this issue.
The Tufts are designed to secure the fillings in place and prevent the springs and fillings from moving throughout the mattresses life.
No, this mattress type is built a certain way to give support to the user without the need for a turn. It is still important to rotate the mattress monthly though to avoid dipping. Take a look at our ‘How to Video’ page for the best way to rotate and turn your mattress!
After your mattress is collected it is taken to a mattress disposal site in Kent where all the parts are either reused or recycled, everything from the fabric to the springs so you know you have done your bit!
We deliver to Sussex, Kent & Surrey Monday to Saturday. This can be to your room of choice for £49.99 or delivered to your front door/ front of building for Free. Deliveries outside of these areas can be considered and arranged at additional cost. Please call our sales line on 03300 583200 for a quote.
There is a £5.99 postal charge for all bedding, pillows, mattress protectors, duvets, sheets, cushions & throws when purchased without a mattress or bed. We aim to get all products dispatched within 48 hours of purchase unless ordered at the weekend. Check out our bedding range here!
Our delivery times vary depending on the product you are looking to purchase. The approximate delivery time & availability is stated on each product, please note this is just a guide, for a more precise order time please call us on 03300 583200
We do hold a variety of mattresses and bed frames in stock, these can be delivered the next day (Monday to Sunday). To guarantee next day delivery orders must be placed before midday. Alternatively, you can pre-book a convenient delivery day of your choosing.
If your order is not held in stock when it arrives to us you will be contacted to arrange a suitable delivery date.
We would ask you provide instructions on how to find your property at the time of purchase. These will then be passed onto our delivery team. Please provide us with a phone number so our team can ring you 30 minutes before but also if they are struggling to find you.
For the first few months, we suggest weekly. This helps the mattress last longer and avoids damage in the initial first few months.
We offer a turning service that costs £250 for 6 months. Please ask about this at the time of purchase.
Once you have placed your order, our team will let you know approximately when your order will be ready for delivery. Once your new bed or mattress has arrived with us, we will get in touch and arrange a suitable day for you to have your order delivered.
Depending on which supplier we order the product from, this will impact the delivery time. Most of our products can be delivered within 4-8 weeks from our suppliers. We also keep a range of beds in stock for Express Delivery which is normally within a few days.
Don’t fold or roll your mattress as this will damage the internal spring units.
Never use a plastic sheet or plastic bag on your mattress as this will lead to damage due to condensation.
Don’t jump on your bed. This will damage the springs and the bed base.
Allow time to get used to your new mattress – it will feel different to begin with therefore it may take some time for you to adjust and for your body to get used to the different comfort and support levels.
